FCIB UK Workshop — Get the Cash and Keep the Customer!

March 16, 2010 • 15.00-17.00 • The Zetter Hotel, London

Program

Thank you to our Sponsors, Moreton Smith

Are you looking to reduce costs, improve, liquidity and increase cash-flow? How do you get paid and keep the customer?

Join us at 15.00, on Tuesday 16 March 2010 for the launch of our first UK workshop on “Managing the Customer experience!”

We all know that this is fraught with difficulty. Credit Managers are permanently seeking innovative ways of resolving disputes and improving DSO.

The workshop will aim to address issues such as

  • Outsourcing – who owns the problem?
  • Who owns the customer – key customer frustrations
  • Handling disputes –mediation
  • Communication channels – Finance/Sales/Credit Department
  • The Paper chase
  • The changing role of the credit professional in the customer experience

The workshop is free of charge to all FCIB members and non-members. (Limited places available) Register Now!